At Jack Jetsetter, we want every customer to feel confident and satisfied when shopping with us. We understand that sometimes an item may not be exactly what you expected, or situations may arise where a return, refund, or exchange is necessary. That’s why we’ve created a clear and straightforward policy to ensure your experience remains smooth, even if things don’t go as planned. Please read the information below carefully to understand our procedures and time frames.
Returns
We gladly accept returns on eligible items within 14 days of receiving your order. To qualify for a return, products must be unused, in their original packaging, and in the same condition in which they were delivered. This ensures that the item can be restocked and made available for other customers. Items that show signs of use, damage caused after delivery, or missing packaging may not be accepted for return.
To begin a return request, please contact us at [email protected] with your order number, contact details, and a description of the item(s) you wish to return. Our customer support team will guide you through the steps and provide instructions on how to send the product back. Please note that customers are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect.
Refunds
After we receive your returned item, our team will inspect it carefully. Once the inspection is complete, we will send you an email to confirm whether your return has been approved or rejected. If approved, your refund will be processed within 7–10 business days. The refund will be issued using the same method of payment you used at checkout. For orders placed with cash-on-delivery, we will arrange a suitable alternative refund method, such as a bank transfer or store credit, based on your preference.
Refunds will cover the cost of the returned product(s) only. Please note that shipping charges are non-refundable, and customers remain responsible for return shipping costs unless the product was defective, damaged, or sent in error.
Exchanges
We understand that sometimes you may prefer an exchange instead of a refund. If you have received a product that is defective, damaged, or incorrect, you may request an exchange within 7 days of receiving your order. Simply contact us at [email protected] with your order details and a description of the issue. Once confirmed, we will arrange for a replacement product to be shipped to you at no additional cost.
If the exact item is no longer available, we will offer you an alternative product of equal value or provide a full refund, depending on your preference.
Important Notes
Items returned without prior authorization from our support team may not be accepted.
We recommend using a reliable courier service with tracking for return shipments, as Jack Jetsetter cannot be held responsible for items lost in transit.
Please allow extra time for refunds during peak seasons or holidays due to higher processing volumes.
Our Commitment
At Jack Jetsetter, customer satisfaction is our top priority. Our Refunds and Return Policy is designed to protect your interests while ensuring fairness and transparency. If you have any questions about your order, returns, or refunds, please don’t hesitate to reach out to us. Our team is always ready to assist and ensure your experience with us is positive from start to finish.
For all return, refund, or exchange inquiries, please contact us at:
Email: [email protected]